• Workshop Management & Customer Engagement for Garages

  • Workshop Management & Customer Engagement for Garages

  • Workshop Management & Customer Engagement for Garages

  • Workshop Management & Customer Engagement for Garages

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CustomerLoungeĀ®

Customer LoungeĀ® keeps your customer up-to-date during every touch point in the service cycle. It’s a powerful and unique customer communications marketing platform that results in better informed, more engaged customers in your service department.

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Online Booking

Direct from your website, your customer can book their vehicle into your workshop, select additional service packages from your menu pricing, and arrange drop-off and pick-up times, delivering convenience for your customer and additional revenue opportunities for your business.

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Pre & Post Visit Communication

Build better customer engagement through personalised email and SMS right from inside CustomerVue. Pre-visit reminders and post-visit follow-ups keep you connected with your customers, building stronger communications and improved customer relations.

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Customer service is only half the story. You also need perfect aftersales control.
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Sytner, Leicester

“We all work hard here to ensure customer service is top priority as this directly affects the bottom line on the business. We are a successful business and CustomerVue directly helps us to achieve this, and the range of new online facilities helps take pressure off our staff, and provide a better customer experience. Such is the importance of the system to us we’d rather be without our DMS than lose CustomerVue”

CustomerVue gives both me and my team central visibility of every job on and off site, which has made life a lot easier and increased satisfaction scores as well as revenue for us.
Chris Brown Workshop Controller
CustomerVue is an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability.
George Andrews Aftersales Manager
We'd be lost without it when it comes to dealing with customers, as it gives us transparency across our workshop and means anyone can find out exactly what has been communicated to and from our customers.
Mark Fieldwick Aftersales Manager