CustomerVue is used by businesses to ensure they deliver excellence in Aftersales. It is an Award Winning modular aftersales system, with best in class functionality, which connects directly to your existing DMS.
CustomerVue has taken the manual T-Card concept used in garages and transformed it into an electronic T-Card board providing a familiar interface to service staff.
Visual Health Check
Identify. Quote. Sell. Vehicle Health Check Software provides all the facilities to ensure that you don’t miss a sales opportunity, and maximises the service department’s ability to make additional sales.
This interactive website portal ensures optimum customer communication at every touch point of the service cycle.
The concept is simple: via your website, your customers can directly book their vehicle into your workshop, and even request a loan car, valet or collection and delivery.
Pre & Post Visit
Customisable and personalised email and SMS before and after the visit.
Follow Ups Surveys
Can be sent out automatically. Responses are received directly in the customer notes section and negative responses can trigger alerts.
Communication & Messaging
Branded email and SMS communication is available with CustomerVue and also with CustomerLounge. The Message Centre platform is a proactive way of communicating internally and with customers.
Automated DMS Data Integration allows data to be passed directly to and from CustomerVue, thus avoiding time-wasting double entry.
The in-depth analysis allows after sales management to maximise sales conversions, check deferred or declined jobs, review profit forecasting and much more…
Parts / Stock Control
The system facilitates the management of customer orders from initial order through to final supply, and allows the Service Department to see at what stage the parts are at.
An sophisticated, easy to use, clocking system that allows the workshop controller to manage the assignment of work.
3rd Party Integration
CustomerVue actively supports open integration with other systems, in order to provide consistency across the service environment.