CustomerVue Features

CustomerVue is used by businesses to ensure they deliver excellence in Aftersales. It is an Award Winning modular aftersales system, with best in class functionality, which connects directly to your existing DMS.

TCard

Electronic T-Card

CustomerVue has taken the manual T-Card concept used in garages and transformed it into an electronic T-Card board providing a familiar interface to service staff.

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VHC

Visual Health Check

Identify. Quote. Sell. Vehicle Health Check Software provides all the facilities to ensure that you don’t miss a sales opportunity, and maximises the service department’s ability to make additional sales.

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CustomerLounge

CustomerLounge®

This interactive website portal ensures optimum customer communication at every touch point of the service cycle.

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OnlineBooking

Online Booking

The concept is simple: via your website, your customers can directly book their vehicle into your workshop, and even request a loan car, valet or collection and delivery.

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PrePost

Pre & Post Visit
Communication

Customisable and personalised email and SMS before and after the visit.

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FollowUp

Follow Ups Surveys

Can be sent out automatically. Responses are received directly in the customer notes section and negative responses can trigger alerts.

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ComsMessaging

Communication & Messaging

Branded email and SMS communication is available with CustomerVue and also with CustomerLounge. The Message Centre platform is a proactive way of communicating internally and with customers.

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DMS

DMS Integration

Automated DMS Data Integration allows data to be passed directly to and from CustomerVue, thus avoiding time-wasting double entry.

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Reports

Reporting

The in-depth analysis allows after sales management to maximise sales conversions, check deferred or declined jobs, review profit forecasting and much more…

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PartsStock

Parts / Stock Control

The system facilitates the management of customer orders from initial order through to final supply, and allows the Service Department to see at what stage the parts are at.

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TechClock

Technician Clocking

An sophisticated, easy to use, clocking system that allows the workshop controller to manage the assignment of work.

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3rdPartyInt

3rd Party Integration

CustomerVue actively supports open integration with other systems, in order to provide consistency across the service environment.

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