Customer-centric aftersales management for franchised dealerships

Motor retail aftersales is changing. Competition has increased from the independent sector, while hours sold per job card has stagnated for 10 years, and overhead absorption rate continues to decline. The focus today, more than ever, is on delivering exceptional experiences for the diverse range of customers visiting a dealership’s aftersales department.

// CustomerVue

T-card Reimagined

CustomerVue is best-in-class workshop management software built around our iconic T-card board.

It’s aftersales management software that puts your customer, not an invoice, at the centre of your Aftersales team.

Customer focus

CustomerVue allows dealerships to run a streamlined and customer-centric aftersales department by…

Staying connected
Drive customer satisfaction and retention via trackable, digital communications during a customer’s visit.

Targeting efficiency
Manage every element of your aftersales operation to fine-tuning efficiency across the board.

Driving revenue
Configure and track additional revenue opportunities from your existing customers.

Coming Soon

CDK Global integration

In early 2019, Autino joined the CDK International Partner Programme, with CustomerVue set to become one of the first products worldwide to feature two-way integration with dealer management system provider CDK Global.

Customer and vehicle data contained in Autoline Rev 8 or Drive will be pulled automatically into CustomerVue. And the same data generated or updated in CustomerVue will be seamlessly written back into CDK without you lifting a finger.

No double keying

With automatic data write-back, there is less error-prone manual double keying into CDK.

Real-time & automated

Customer, vehicle, job and repair item data will be tightly integrated into CDK’s platforms.

Consumer Focus

Will enable more accurate data transfer between the two systems for superior customer service.

Core Features


T-Card
Our electronic T-Card board provides a familiar interface to service staff and allows you to drag and drop jobs with ease.


DMS Integration
Your booking data pulled from your DMS. Our CDK integration will ensure that data is also synced back into Autoline Rev 8/Drive.


Messaging
Branded email and SMS tools power a proactive way of communicating both internally and with customers.


Reporting
Check deferred or declined jobs, review profit forecasting and much more in a comprehensive management report suite.


Technician Clocking
Sophisticated yet easy to use, our tech clocking system allows workshop controllers to manage the assignment of work.


Valet bay management
Custom dashboards for your valet team to pick up and track service washes, and the service team to know progress at all times.


Follow-up & deferred work
Manage and keep track of customer deferred work with automatic follow-up reminders.


VHC
Identify. Quote. Sell. Our Vehicle Health Check ensures you never miss a sales opportunity when a car is on the ramp.


Great user experience
A super user-friendly interface that’s quick to learn and easy to master.

Full job management
Track every vehicle at every stage of their journey in your workshop

Booking integration
We can import bookings from all major DMS providers

Parts stock control
Stock management from initial order to final supply

Drag & drop T-cards
Track every vehicle at every stage of their journey in your workshop

Centralised reports
Management reporting on your workshop efficiency & profit forecast

 


Courtesy car
Real-time courtesy car management with visual T-card board cues

Introducing CustomerLounge

Our powerful customer engagement tool, is tightly integrated into CustomerVue.

CustomerLounge lets you speak with your customer as if they were across the service desk anytime, anywhere and on any device.

Use it to engage with and upsell to your customers

in a way that’s familiar to them, and on all their devices.

Best of all, it works perfectly when paired with CustomerVue.

Powerful insight. Out of the box.

A suite of aftersales performance reports for dealer groups

Getting visibility and insight into aftersales performance across multiple dealer locations continues to be a real challenge for many groups.

CustomerVue’s reporting suite allows you to drill-down and see group, site and service advisor-level customer engagement and upsell performance, giving you insight into underperforming service departments and advisors, and identifying training opportunities.

VHC upsell insight

Get deep insights into how well your staff are upselling VHC line items and understand how your processes can be improved.

Customer engagement reports

See how well your aftersales teams are engaging with customers at both site and service advisor level.

Dedicated cloud hosting

Built on Microsoft’s Azure cloud platform, CustomerVue employs cutting-edge security and system management tools so you can trust Autino to protect your business data.

Our software is deployed on dedicated Azure cloud servers which protect your data, ensure uptime of CustomerVue and are highly scalable to maintain exceptional performance of the application.

Ring-fenced data

Your customer and business data is in dedicated, highly secure storage.

Better performance

Customised application performance as your business grows.

Greater reliability

Dedicated servers mean your application is not affected by anyone else.

Find out more about CustomerVue

Get your copy of our product guide today

// Whitepaper

What is the future of automotive aftersales?

// Case Study

What is the future of automotive aftersales?

// Testimonials

“CustomerVue is the only program that gives me full control over my workshop. It has become an essential part of our process that I can’t do without. It is the world’s best workshop tracking/dealer management system!”

Andreas Schaefer

Service Advisor & ‘2010 Volkswagen Service World Champion’

“We’d be lost without it when it comes to dealing with customers, as it gives us transparency across our workshop and means anyone can find out exactly what has been communicated to and from our customers.”

Mark Fieldwick

Aftersale Manager

“I love it. Visually, it’s extremely powerful to be able to see at a glance, a whole day’s worth of customer jobs progressing through my workshop. I swear by it.”

Darren McDivitt

Service Manager

“CustomerVue gives both me and my team central visibility of every job on and off site, which has made life a lot easier and increased satisfaction scores as well as revenue for us.”

Chris Brown

Worskshop Controller

“CustomerVue is an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability.”

George Andrews

Aftersales Manager

“CustomerVue gives us accountability and continuity in the department: I know that everyone is looking at the same thing on screen, regardless of where they are in the business.”

Gregg Dalgliesh

Service manager

// Testimonials
“CustomerVue is the only program that gives me full control over my workshop. It has become an essential part of our process that I can’t do without. It is the world’s best workshop tracking/dealer management system!”
Andreas Schaefer
Service Advisor & ‘2010 Volkswagen Service World Champion’
“We’d be lost without it when it comes to dealing with customers, as it gives us transparency across our workshop and means anyone can find out exactly what has been communicated to and from our customers.”
Mark Fieldwick
Aftersale Manager
“I love it. Visually, it’s extremely powerful to be able to see at a glance, a whole day’s worth of customer jobs progressing through my workshop. I swear by it.”
Darren McDivitt
Service Manager
“CustomerVue gives both me and my team central visibility of every job on and off site, which has made life a lot easier and increased satisfaction scores as well as revenue for us.”
Chris Brown
Worskshop Controller
“CustomerVue is an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability.”
George Andrews
Aftersales Manager
“CustomerVue gives us accountability and continuity in the department: I know that everyone is looking at the same thing on screen, regardless of where they are in the business.”
Gregg Dalgliesh
Service manager

Contact us